Please note that for all detailed payment, logistics, regulatory and tariff questions not covered in the following information, it’s best to reach out to AeonEx directly (info@aesthetics-exchange.com; or via the Contact Us form).
Payment Policy / Information
We accept payments via bank wire transfers, ACH, major credit cards, and ShopPay (installment plans available for purchases up to $30,000). For transactions over $10,000, payment must be made by bank wire or ACH. Our banking details will be provided to you directly for these larger sums.
We do not accept payments in cryptocurrency or from PayPal.
For high-value items ($5,000+) we collect a deposit as a first step in purchasing the product. Deposits cancelled within 48 hours from the initial payment are refundable. Beyond that time, we don’t provide deposit refunds for cancellations.
We will contact you directly once the deposit has been registered with us and discuss subsequent payment options and both shipping and delivery dates.
Shipping Policy / Information
We can ship to virtually any address in the continental United States and Canada. We neither sell to - nor ship to - other countries beyond the USA and Canada.
We may have shipping special offers - like free shipping - and those will be prominently displayed. Where these are in place they supersede our standard policy. What follows is our standard shipping policy.
Home-Use Products (under 10lbs): When you place an order for a Home-Use item or items - which are mostly under 10lbs - we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Please note that the shipping rates for many items we sell are weight-based.
Professional Devices (10lbs and higher): 5-9 Day shipping is standard. The range of 5 to 9 days is based on where the item is shipped from. We have suppliers who are in, and ship from, the USA, but we also work with many European and Asian manufacturers that will ship from their locations.
Expedited shipping for items can be provided for an added cost. When you place an order for a professional product, we will estimate the processing time, shipping dates, and delivery dates for you based on availability and the shipping departure point. Shipping rates are freight mode and weight-based.
AeonEx manages shipping and related logistics for customers with our manufacturer and logistics partners. It's our responsibility to get the products to you in compliance with all regulations, including those related to customs clearance and import tariffs. Such import tariffs are always included in professional device pricing.
Returns Policy / Information
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. We don't charge a restocking fee for home-use products, but deposits on professional devices are not refunded.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
