At Aesthetics-Exchange Inc (AeonEx), we specialize in high-value, professional-grade aesthetic equipment. Due to the clinical nature and high technical specifications of our products, our return & refund policy is as follows:
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. We don't charge a restocking fee for home-use products, but deposits on professional devices are not refunded.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at info@aesthetics-exchange.com.
If your return is accepted, we’ll send you a shipping address and packing instructions. Items sent back to us without first requesting a return will not be accepted.
We will notify you once we’ve received and inspected your return and will let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 45 business days. Please note it that it can take some time for your bank or credit card company to process and post the refund.
Contact Us Aesthetics-Exchange Inc: info@aesthetics-exchange.com or call +1.917.881.9501